Privacy policy

This privacy policy was last updated on March 18, 2026 and applies to citizens and legal permanent residents of the European Economic Area.

In this privacy policy, we explain how we handle the data we obtain about you via https://heilys.com. We recommend that you read this statement carefully. In our processing, we comply with the requirements of data protection legislation. This means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy policy;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases where your consent is required;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or to have it corrected or deleted upon your request.

If you have any questions or want to know exactly what data we keep about you, please contact us.

1. Purpose, Data and Retention Period

We may collect or receive personal data for a number of purposes connected with our business operations, which may include the following:

1.1 Contact – e.g. via telephone, postal address, email and/or web forms

For this purpose we use the following data:

Name, address, city
Email address
Telephone number

The basis on which we may process this data is:

Upon obtaining consent.

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

3. heilys App – Health Data and Data Usage

The heilys app does not collect, access, store, process, or share any health-related personal data.

In particular:

The app does not request or access any medical, health, fitness, or biometric information
The app is not connected to health platforms such as Google Fit, Apple Health, or similar services
The app does not store or process any information about a user's physical or mental health condition

The app can be used at any time without providing any health-related data.

The app is not intended for medical purposes and does not provide medical advice, diagnosis, or treatment.

External Communication

Personal or health-related information that users voluntarily submit outside the app – for example via email, contact forms, or other communication channels –

is provided voluntarily by the user
is not collected via the app itself
is processed separately from the app’s functionality

Such externally transmitted information is not part of the app’s data collection.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-Party Websites

This privacy policy does not apply to third-party websites linked through our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy policies of these websites before using them.

6. Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy. It is recommended that you consult this privacy policy regularly in order to stay informed of any changes. In addition, we will actively inform you wherever possible.

7. Access to and Modification of Your Data

If you have any questions or want to know which personal data we have about you, please contact us using the details below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.
Right of access: You have the right to access your personal data that we know about.
Right to rectification: You have the right to supplement, correct, delete, or block your personal data whenever you wish.
If you have given us your consent to process your data, you have the right to withdraw that consent and to have your personal data deleted.
Right to data portability: You have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: You may object to the processing of your data. We will comply with this unless there are justified grounds for processing.

Please always clearly state who you are so that we can be certain that we do not modify or delete data of the wrong person.

8. Submitting a Complaint

If you are not satisfied with the way we handle the processing of your personal data, you have the right to submit a complaint to the data protection authority.